Privacy Disclosure

Website Privacy Policy

This privacy policy sets out how TruNorth Federal Credit Union uses and protects any information that you give TruNorth Federal Credit Union when you use this website.
TruNorth Federal Credit Union is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Our privacy policy is the same whether you are online or not.
TruNorth Federal Credit Union may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from April 2013.

What we Collect

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number
  • Credit history
  • Account balances
  • Checking account information
  • Payment history
  • Wire transfer instructions
  • When you are no longer a member, we continue to share your information as described in this notice.

How does TruNorth Federal Credit Union use my personal information?

All financial companies need to share members’ personal information to run their everyday business.  In our Privacy Notice we list the reasons financial companies can share their members’ personal information; the reasons TruNorth Federal Credit Union chooses to share; and whether you can limit this sharing.

How does TruNorth Federal Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we Use Cookies

A cookie is a small text file which asks permission to be placed on your computer’s hard drive. The main purpose of a cookie is to identify users and possibly prepare customized Web pages or to save site login information for you.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall cookies enable our systems to recognize your browser and your information as you navigate and conduct transactions within Online Banking. If we did not use cookies within Online Banking, you would need to enter your account number and password each time you wanted to see another page or each transaction you initiate.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  A link from our website to another does not indicate that TruNorth Federal Credit Union endorses the services or policies of such third party websites.


Any email link is provided for your convenience. Email is not secure and information can be read by others. Do not email information such as passwords, social security numbers, account numbers, mother’s maiden name, etc.  It is recommended that the email security statement is provided prior to an email being generated.

Children’s Online Privacy Protection Act (COPPA)

TruNorth Federal Credit Union does not knowingly collect, nor is our web site designed or directed to use personal information from children under the age of 13 without containing verifiable consent from their parents. We do offer one children’s program on our web site: Compass Club for children up to age 17.  No information is collected from children to participate in the online activities and information found in these areas of our website.