FAQs

Cards

  • During regular office hours, call (906) 485-1210 to speak to our Operations department.
  • After regular business hours, call (800) 554-8969 to notify VISA that the card is lost or stolen. You will need to contact the main office during regular business hours to reorder a card.

During normal business hours, call (855) 519-9406 or international (301) 837-8426 to notify VISA that the card is lost or stolen.

  • VISA Debit Cards – please call (800) 567-3451  to reset your PIN.
  • VISA Credit Cards – please call (855) 519-9406 to reset your PIN.

Call (855) 519-9406 or international (301) 837-8426 to notify VISA that the card has suspicious activity.

Click here to search for over 20,000 surcharge free ATMs.

Deposits

Visit the social security benefits schedule to see when deposits will be credited.

Yes, you may make a deposit into any account, but you will not receive any information regarding an account you are not owner of.

Yes, deposits are insured up to $250,000 per person by the National Credit Union Association. Visit their website for more information.

Online & Mobile Banking

Click here to view a video. If you need your first-time login information, give us a call at (906) 485-1210.

Visit the quick transfer option in online or mobile banking and when transferring “to” choose “another member”. You must know the recipients account number to complete the transfer.

Yes, online and mobile banking will show real time withdrawals, deposits, and more.

In order to further protect your account, MFA: Multi-factor Authentication is coming soon for online and mobile banking. Please be sure your email addresses and phone numbers are up to date on your account to prevent login delays.
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