Reopening of Branch Lobbies

TruNorth Federal Credit Union is happy to announce the reopening of our lobbies at all three branch locations. We are cleaning and prepping all locations to tentatively open on June 17th, 2020. All branch locations will be following social distancing guidelines put in place by the CDC (Centers for Disease Control) and the MDHHS (Michigan Department of Health and Human Services).

We want to make members aware of some changes that will be put into place with the reopening of the lobbies:

– We are requiring our members to wear a face mask, if medically tolerable, when entering a branch location. This is for the safety and health of all members and employees and is in accordance with the Governor’s executive orders.

-We ask that members please do not enter a branch location if you are experiencing any symptoms of COVID-19 (fever, shortness of breath, cough, etc.) or if you have been exposed to anyone who has tested positive for COVID-19 in the last 14 days.

-The Governor’s executive orders require social distancing, which means, wait times may be longer due to teller windows not being fully staffed. We also will be cleaning all teller stations frequently throughout the day.

-Social distancing requirements will be met at all offices. The number of members allowed in each lobby at one time will be limited. There will be social distancing floor decals, signs, and ropes for members to follow at each branch. The lobby at the main branch will also be roped off.

-There will be NO walk-ins for loans, account openings, and notary services at all branches and NO walk-ins for access to safe deposit boxes at the main branch. Members MUST call ahead and make an appointment for any one of these services. Members must come at the exact time of the appointment. If you are running late and miss your appointment, you may have to reschedule.  We are doing this to disinfect areas and to limit the number of people in our lobbies. Members with appointments are asked to park on the south side of the building, in an effort to keep congestion in the parking lot at a minimum.

-We are also changing our hours of operation to better serve our membership. New hours are listed below:

Main Branch
Monday-Friday: 8:30 a.m. until 6:00 p.m.
Saturday: 9:00 a.m. until 4:00 p.m.
Monday-Friday: 7:00 a.m. until 7:00 p.m.
Saturday: 9:00 a.m. until 4:00 p.m.
Jubilee Branch
Monday-Friday: 8:30 a.m. until 6:00 p.m.
Saturday: 9:00 a.m. until 4:00 p.m.
Walmart Branch
Monday-Friday: 8:30 a.m. until 6:00 p.m.
Saturday: 9:00 a.m. until 4:00 p.m.
Sunday: 10:00 a.m. until 2:00 p.m.

Though we have come a long way since the initial closing of our lobbies on March 19th, we still need to be cautious. We are asking that members continue to utilize ATMs, night deposits, online/telephone banking, and our drive-thru services as much as possible. We also ask that members continue to limit the number of trips to any one of our three branches.

All of us here at TruNorth want to thank our members for their patience and understanding during these last three months. TruNorth is committed to providing the best possible member service, knowing we have a responsibility to slow the spread of COVID-19. As our communities continue to reopen, we believe that opening our lobbies with strict social distancing guidelines is the best approach to keeping our members and employees safe. We look forward to seeing you in person and we are here to help. Thank you for being a member!